Terms of Service

Please be advised that while nothing will be done to purposely cause lost of data and files from your computer, mechanical failure of computer components can happen without warning, and virus infections can cause un-predictable problems. If you have important information on your computer such as family pictures or financial records, and wish to minimize your risk of data loss, please inform me of cirtical data to save before intensive diagnostic tests or virus scans are performed.

Please keep in mind also that if the Operating System Reload Service is required, you will be contacted first before we perform the service. An Operating System Reload requires that the computer hard drive be formatted and erased before reinstalling the Operating System software. An Operating System reload also requires that you reinstall all printer drivers, and additional computer programs you may have installed since the original purchase of the computer. We cannot restore computer programs from backup. They must be re-installed from their original sources but I install as many programs as possible to minimize any additional tasks once you receive your computer.

Most repairs take 1-4 business days to complete. Feel free to call us to check on the status of your computer anytime. You can also check the status online with the Repair Status link.

Abandoned Computers
Computers that are diagnosed as non-repairable or not cost effective for repair, will be disposed of if abandoned for over 60 days at our sole discretion. Any computers abandoned over 180 days without prior arrangements will be disposed of at our discretion. It is the customers responsibility to verify that we have the correct contact information on file which also appears printed repair order sheet.